The company  Decube s.a. is making every effort in order to protect your privacy and to ensure that you entrust us further to handle securely your personal data. The company  Decube s.a. is always managing your personal data securely and discreetly, and taking all reasonable security (technical and organisational) measures in order to prevent loss, alteration, unauthorized access, accidental or dissemination to third parties or any other unlawful processing of the collected personal data. We shall always use your personal data trustworthily in order to honour the trust you place in our company Decube s.a.

The personal data processing shall be carried out under the Belgian and European privacy protection regulations in effect, including the Regulation (EU) 2016/679 dated on April 27th, 2016 on the protection of individuals with regard to the processing of personal data and the free movement of such data, and repealing the Council Directive 95/46 / EC (the EU “GDPR”: General Data Protection Regulation).

For the purposes of this privacy statement: the ‘personal data’ designate any information about an identified or identifiable individual (hereinafter the “concerned person”). The personal data refer to any information relating to an identified individual or someone who can be directly or indirectly identifiable by reference to an identification number, location data, a username or one or several elements related to his physical, physiological, genetic, psychological, cultural, social, or economic identity.

 1. Scope of this privacy statement

Through this privacy statement,  the company Decube s.a. intends to explain clearly and transparently the subject of the collected personal data, the purpose of their collection, its use and the responsible persons that you may contact for any question.

Decube may modify or update this privacy statement in order to take into consideration the customer feedback or to reflect changes in the related processing operations.

2. Personal Data Collection

2.1 When personal data are processed?

We collect personal data in particular when:

–       you visit our web site;

–       you communicate your personal data during the use of our website (including our pages on social networks), for example when you ask online for a quote;

–       you contact us via the different provided channels;

–       you interact with our website or electronically with us;

–       you contact our customer service.

When we ask for your personal data, you have the right to deny this request. In this case, we will respect your wishes. Whereas in this case, you should be aware that we would be not able to carry out some services.

2.2 Which data are processed?

The company  Decube s.a. processes the following personal data:

Contact and personal identification data:  Last name, first name, email, telephone number, IP address;

The company  Decube s.a. uses cookies and other tracking technologies that collect some data when you visit our website. Please, refer to our Cookie Management Policy (link) for more information about these technologies and your related rights.

3. Does the company  Decube S.A. collect personal data?

The Company  Decube shall collect and use your personal data exclusively for the specified, determined and legitimate purposes listed hereinafter:

Purpose: orders management and performance

Legal basis: necessary for the performance of the agreement

Types of collected personal data : Last name, first name, VAT number, address, email address, telephone number, payment data,

Purpose: Performance of the agreement (including invoicing as well as the after-sales services)

Legal basis: necessary for the performance of the agreement

Types of collected personal data : last name, first name, address, email address, telephone number.

Purpose: presale, during the sale or after-sale services (by mail, telephone, e-mail and online chat), handling of customers complaints

Legal basis: necessary for the performance of the agreement

Types of collected personal data : last name, first name, address, email address, telephone number

Purpose: collection of general notices on the product

Legal basis: legitimate interest

Types of collected personal data : last name, first name, address and email address

Purpose: to involve the customers actively and to inform them about our products and services through relevant communications

Legal basis: legitimate interest

Types of collected personal data : last name, first name, address, email address, telephone number.

Purpose: to send advertising messages (including information about the company  Decube S.A, its products and services, sales promotions). These messages can be sent electronically (e.g., e-mail and online advertising).

Legal basis: consent (marketing) or legitimate interest (customers)

Types of collected personal data : your purchasing patterns, your preferences, information about your interests, publicly available information, such as blogs, messages and IP addresses. The company  Decube S.A may combine personal data collected via an online source (e.g., a website) with data from another offline source (e.g., an event).

Purpose: to enable the company  Decube s.a. to better understand its customers and to offer you a better, more customised service. These data enable us to improve and to further develop our services and products.

Legal basis: legitimate interest

Types of collected personal data : last name, first name, VAT number, address and payment data.

Purpose: to comply with different legal statutory and administrative requirements.

Legal basis: legal requirement

Types of collected personal data : last name, first name, VAT number, address, email address, telephone number, payment data, and invoices

Purpose: we shall process your personal data to maintain and protect our rights

Legal basis: legitimate interest

4. Sharing the personal data by  Decube s.a.

4.1 Suppliers

The company Decube s.a. is entitled to share your personal data with third parties when required, and in particular, in order to process transactions, or to provide the services you asked for the ordered products (e.g., to quote, to order, to deal with complaints, etc.). In this event, your data shall be shared with these third parties only and exclusively for the purpose to provide these services or products in accordance with this Privacy Statement.

4.2. Related Companies

The company  Decube s.a. is entitled to share your personal data with its affiliated companies. Within our group, the same measures shall be applied in order to ensure continuously the respect of privacy.

4.3 Legal requirements

The company  Decube s.a. may transfer your personal data if the law so compelled or if it deems in good faith that such disclosure is reasonably necessary to comply with the legal procedures or to respond to possible claims.

5. Your rights concerning your personal data

You are entitled to many rights in order to give you a better control over the processing of your personal data. You find further information below:

5.1 Right to unsubscribe from advertising messages

Any concerned person is entitled to unsubscribe advertising messages, information messages, suggestions and offers for the products and services of the company  Decube (“opt-out”).

In the event that you are a customer and you indicate that you would not like to receive advertising messages, then please know that you may further receive messages from the company  Decube s.a. as part of an order performance or its follow-up (e.g., to assess your satisfaction).

5.2 Right of access, correction, limitation and opposition

You have the right to ask the company  Decube s.a. to correct inaccuracies or incompleteness in your personal data. Upon your request, you can also ask the company  Decube s.a. to limit the processing of your personal data.

You can always oppose – free of charge – the automated processing of your personal data.

5.3. Right of erasure of data

You can request – under certain conditions – to erase your data. Whereas, in this case, you must take into account that we would be no longer be able to offer you a whished service. However, your right to oblivion shall not be absolute. We shall have the right to keep your data when required, in particular:

– For the compliance with a legal obligation;

– For the establishment, exercise or defence of legal claims.

5.4. Right to withdraw your consent

When your personal data are being processed after your consent, you have always the right to withdraw this consent upon request to the company  Decube s.a.

5.5 Entitlement to data portability rights

Furthermore, you have the right to ask us to transfer the personal data to another data controller -if certain conditions are met- that you communicated to us for the performance of the agreement or for which you have given your consent. To the extent that it is technically feasible, we send your personal data directly to the new data controller.

5.6. Exercising your rights

You can exercise the aforementioned rights easily and for free by sending an e-mail to the following email: In order to be able to verify your identity, we shall ask you to send a copy of the front of your ID card, and when possible to confirm by the email used for the removal request.

6. Data security and retention

6.1 Data security

The company  Decube s.a. implemented various technical and organisational measures in order to protect your personal data against unauthorised access, use or disclosure. The company  Decube s.a. shall retain your personal data exclusively in secured and controlled environments, which shall be accessible only to employees who require the personal data for their tasks performance.

The servers on which your personal data are stored shall be in a controlled environment with limited access.

6.2 Data retention

The company Decube s.a. shall not retain your personal information for longer than necessary. The actual duration of processing and retention shall be determined according to the processing purpose, with respect to the limitation periods and any retention requirements arising from specific laws (e.g., applicable accounting and social laws).

7. Contact or claims

The company Decube s.a. shall act as the controller of the personal data it processes (“controller”). For further questions or comments about this Privacy Statement or about the way of the personal data collection, you can always contact us by phone, e-mail or mail.

Téléphone : +32 (0)64 46 02 60

E-mail :

Courrier postal : Quai du Pont Canal 3 B – 7110 STREPY-BRACQUEGNIES

For more information about your rights, you can visit the website of  the Belgian Data Protection Authority .

Any claim concerning how the company  Decube s.a. processes your personal data may be brought to the Belgian Data Protection Authority.